Operations Leadership & Supervision

Introduction

Develops leadership and supervisory skills required to manage operational teams effectively.

Objectives

· Improve supervisory skills

· Enhance team performance

· Strengthen decision-making

· Build accountability

Target Audience

· Operations Supervisors

· Shift Leaders

· Team Leaders

· Junior Managers

Course Outline (5 Days)

Day 1: Leadership Fundamentals

· Leadership styles

· Supervisor responsibilities

· Ethical leadership

· Role modeling

Day 2: Team Management

· Team dynamics

· Motivation techniques

· Conflict management

· Performance coaching

Day 3: Communication Skills

· Effective communication

· Feedback delivery

· Meeting management

· Reporting

Day 4: Decision-Making

· Operational decision frameworks

· Risk-based decisions

· Escalation processes

· Accountability

Day 5: Leadership Development

· Self-assessment

· Development plans

· Continuous learning

· Leadership sustainability