Performance Management & Strategic KPIs

Introduction

This course enables leaders to design and use performance management systems that drive strategic alignment and operational excellence.

Objectives

·         Design meaningful KPIs aligned with strategy

·         Improve performance monitoring and reporting

·         Drive accountability and continuous improvement

·         Use data for better decision-making

Target Audience

·         Managers and supervisors

·         Planning and performance analysts

·         Operations and support leaders

5-Day Scientific Program

Day 1

·         Performance management principles

·         Linking strategy to KPIs

·         Leading vs lagging indicators

·         Common KPI pitfalls

Day 2

·         Designing effective KPI frameworks

·         Balanced scorecards

·         Data quality and integrity

·         Target setting

Day 3

·         Performance monitoring and dashboards

·         Performance review meetings

·         Root cause analysis

·         Corrective action planning

Day 4

·         Driving accountability

·         Performance-based decision-making

·         Incentives and behavior alignment

·         Continuous improvement cycles

Day 5

·         Case studies

·         Lessons learned

·         Performance management toolkit

·         KPI improvement roadmap