Human Factors in Operations

Introduction

Addresses the impact of human behavior, fatigue, communication, and decision-making on operational performance and safety.

Objectives

· Understand human factor risks

· Reduce human errors

· Improve situational awareness

· Enhance operational reliability

Target Audience

· Operators

· Shift Supervisors

· Control Room Staff

· Operations Managers

Course Outline (5 Days)

Day 1: Human Factors Overview

· Human performance concepts

· Error types

· Human limitations

· Operational impacts

Day 2: Communication & Teamwork

· Effective communication

· Team coordination

· Shift teamwork

· Interface risks

Day 3: Fatigue & Stress

· Fatigue management

· Shift work challenges

· Stress impacts

· Mitigation strategies

Day 4: Situational Awareness

· Awareness principles

· Monitoring techniques

· Decision-making under pressure

· Error prevention

Day 5: Improving Human Performance

· Human performance tools

· Behavioral safety

· Learning from incidents

· Continuous improvement